Frequently Asked Questions

What should I do if sewage backs up into my home?

Call us first at 916-875-6730! As a District customer, you pay a monthly utility fee for sewer service. Let us try to help you first when you have a sewer problem. We will check our portion of the sewer line for problems.

What is the difference between SASD and SRCSD?

The Sacramento Area Sewer District serves as one contributing agency to the Sacramento Regional County Sanitation District (SRCSD). While we are responsible for the collection of wastewater from the unincorporated areas of Sacramento County, the cities of Citrus Heights, Rancho Cordova, and Elk Grove, and portions of the cities of Folsom and Sacramento, SRCSD is responsible for the conveyance and treatment of that wastewater. For SRCSD, this includes the ownership and maintenance of larger, interceptor pipelines and the activities taking place at the Sacramento Regional Wastewater Treatment Plant, located just outside of Elk Grove, CA.

To learn more about how the Sacramento Area Sewer District works with SRCSD, explore A Guide to the Sacramento Region's Sewer Services.

How can I get more information about the wastewater treatment plant?

For more information about the treatment and disposal of Sacramento wastewater, please visit the Sacramento Regional Wastewater Treatment Plant's Web site.

Who sits on SASD's Board of Directors, and when are the meetings?

The District's Board of Directors is representative of its service area, including the unincorporated areas of Sacramento County; the Cities of Citrus Heights, Elk Grove, Rancho Cordova; and parts of the Cities of Folsom and Sacramento. For specific information on representatives and meeting times, please visit our Board of Directors Web page.

Can I really call SASD 24 hours a day, 7 days a week, 365 days a year?

Yes! As a District customer, you pay a monthly utility fee for sewer service. Let us try and help you first when you have a sewer problem. We will check our portion of the sewer line for problems.

Billing Questions

What are monthly sewer rates?

Monthly Sewer Rates are what it costs an existing customer to receive sewer service from the Sacramento Area Sewer District (SASD). In addition to our bill, most customers will receive bills from the Sacramento Regional County Sanitation District (SRCSD). The difference is that SASD is responsible for service from your home or business - via collection pipes - to SRCSD's interceptor pipes that connect to the Sacramento Regional Water Treatment Plant. For specific SASD rate information, visit our Rates & Fees page.

What are Sewer Impact Fees?

Sewer Impact Fees are the charges that cover connecting a new customer to the sewer system. For additional fee information, please call (916) 876-6100.

Who should I contact with billing questions?

For all billing questions, please call (916) 875-5555.

Educational Program Questions

What is the Fats, Oils and Grease Program?

The Sacramento Area Sewer District is one of several contributing agencies to the regional "Stop the Clog" program, which promotes the proper disposal of fats, oils and grease (FOG). Whether you're a business that generates FOG or a resident of the Sacramento region, you're encouraged to do your part to help prevent sewer blockages. Doing so will benefit your home, your pocketbook and your community. Learn more at www.stoptheclog.com .

Permit Questions

How do I obtain a permit for installing or replacing sewer pipes?

To get a building permit and a sewer impact (connection) permit for a new or existing business or residence, some key information is required. For residential permits you need the property address, parcel number and your payment. For commercial permits, you need the property address, parcel number, site improvement plans and your payment. For answers to all your permit questions, please call 876-6100.

Where do I get the permits I need?

Sewer impact permits and building permits are issued Monday through Friday at these locations:

• Mather Field Office:
  10545 Armstrong Ave., Suite 102
  Mather, CA 95655
  (916) 876-6100
  permitservices@sacsewer.com
• Downtown:
  827 7th St., Rm. 105
  Sacramento, CA 95814
  (916) 874-6544
• Bradshaw Field Office:
  4101 Branch Center Road
  Sacramento, CA 95827
  (916) 875-5296

Easement Access & Customer Responsibility Questions

What are my responsibilities regarding utility easements on my property?

You, as a property owner, must guarantee access to any easements located on your property. If you are unsure whether or not your property has an easement, refer to your property deed or call us at 876-6100. Please refer to the District's Easement Access Policy (link) for more information.

How will sewer line repairs impact my home or neighborhood?

We always work with our customers to minimize the impact of repairs. If the problem is located in the backyard, we must gain access and do all excavating by hand, a slower process than with equipment. Therefore, repairs could take days instead of hours. Please reference our Easement Access Policy for more information about backyard access. If the repair is located in the street, inconveniences could include short-term road closures or interruptions in service.

How can I identify a sewer worker?

All of our workers carry photo identification. Additionally, all field staff - except supervisors - wear our standard blue uniforms with their names and the District's logo.

Employment Questions

How can I become employed with the Sacramento Area Sewer District?

The District hires all staff through Sacramento County. For a list of currently available positions and associated salaries, please visit Sacramento County's Employment Office Web site.