Service Levels
Service Call Response Time
Service Level Definition
This service level measures the time a customer spends waiting for Sacramento Area Sewer District's (District's) arrival onsite at the customer's property after requesting service.
Service Level Target:District Staff will arrive onsite within two hours of receipt of the customer call for 95% of all service calls occurring within any calendar month. |
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All rights reserved.
Revised: June 30, 2008
graphic design by Ogilvy Public Relations Worldwide
web design & maintenance by ABC Internet.
All rights reserved.
Revised: June 30, 2008
