Service Levels

Development Submittal Review Time:

Service Level Definition

Measure of customer service provided to the development community. This service level refers to the percentage of submittals reviewed and returned to the developer within time standards set by the district.

Service Level Target:

District staff will return comments within the review time standards for 90% of all developer submittals within any calendar month. The types of submittals and their respective review times considered for this measure include review of sewer development applications within 15 working days, sewer plan checks within 20 working days, and sewer studies within 25 working days.