Service Levels

Customer Satisfaction

Measures the percentage of positive responses submitted by customers in an anonymous survey. Each time the District responds to a service call, a return postage paid survey card is mailed to the location of the call asking the resident to, among other things, rate the overall quality of the service received.

Target:

90% of those responding to rate the response they received as good or excellent.

In an effort to be more timely in our reporting, we have improved our service levels charts. We now include preliminary data for the most recent month which has not been through a final quality check. Once the preliminary data has been reviewed and double-checked, we update the chart. We hope you find our new way of reporting data more helpful. Click on the chart below to enlarge.