Service Levels
Customer Satisfaction
Service Level Definition
Measures the percentage of positive responses submitted by customers in an anonymous survey. Each time the District responds to a service call, a return postage paid survey card is mailed to the location of the call asking the resident to, among other things, rate the overall quality of the service received.
Service Level Target
90% of those responding to rate the response they received as good or excellent.
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All rights reserved.
Revised: June 30, 2008
graphic design by Ogilvy Public Relations Worldwide
web design & maintenance by ABC Internet.
All rights reserved.
Revised: June 30, 2008
