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Service Levels

Back-ups Into Structures

Service Level Definition

Measures the number of times, per 10,000 connections that a stoppage in the District's system causes sewage to back up unto a structure within any calendar month. Plugged fixtures or stoppages within building plumbing are not considered a back-up into a structure.

Chart

Service Level Target:

90% of those responding to rate the response they received as good or excellent.

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