Sewer Problems? Call the District first at (916) 875-6730

- Current Projects
  Central Trunk Sewer Rehabilitation Project
  
  Courtland Project
  
  Double-Wye Replacement Project
  
  Walnut Grove Project
  
  SASD / SRCSD New Building & Corporate Yard
  
  Upper Northwest 9 (NEA 1 & 2)

Service Levels

How Do We Measure Up?

What is a Service Level?

Think of a Service Level as a performance goal. For example, SASD has a goal of responding to customer service calls within two hours for 95% of the calls received. Achieving this goal is one way SASD works toward effectively accomplishing our important mission.Our mission is to protect and enhance public health and the environment of a growing Sacramento community by providing wastewater collection services in a safe, efficient, and innovative manner.

At the District, we continually ask ourselves, "How do we measure up?" to get a sense for how well we are serving our customers, meeting their expectations, and fulfilling our mission.

In talking with our customers and stakeholders, we have identified a core set of seven service levels that are particularly important to (and clearly affect) our customers. Simply put, these levels measure the aspects of our service that customers care about most.

Drawing on the feedback that customers and stakeholders provided during a series of focus groups, phone interviews and surveys, we have worked hard to develop and refine appropriate categories for measuring how well we deliver our services and meet our mission.

Please feel free to peruse the specifics of each of our core service levels by navigating to each of the individual pages.

Measures the time a customer spends waiting for SASD's arrival onsite at the customer's property after requesting service. Service Call Response	Measures the percentage of customers whose sewer service is restored within four hours of interruption with no use limitations for customer. Service Restoration Time	Measure of customer service provided to the development community. This service level refers to the percentage of submittals reviewed and returned to the developer within time standards set by the district. Development Submittal Review Time
Measures the level of sewer overflows originating within the District's system per 100 miles of sewer main lines. Main Line Overflow Rate	Measures the number of sewer overflows originating within the District's system per 100 miles of sewer service lines. Lower Lateral Overflow Rate	Measures the percentage of positive responses submitted by customers in an anonymous survey. Customer Satisfaction
Measures number of times a sewage backup in a structure occurs within any calendar month. Back-ups Into Structures

For more information about this program, or to provide your feedback about the service levels, please contact Erin Harper, Asset Manager, at (916) 876-6958 or via e-mail at harpere@sacsewer.com