Contact Us

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Emergency Dispatch For Sewer Problems

Call us first if you’re experiencing a sewer emergency. We’re available 24/7 to help our customers.

EchoWater Resource Recovery Facility
Public Tours & Community Outreach

External Billing Contacts

Sacramento County Consolidated Utilities Billing and Service

Public Records Request

Contact Us

This form is for non-urgent questions. Our team will ​get back to you as soon as possible.

For sewer emergencies or to report a safety hazard, please call us immediately at (916) 875-6730. We are available 24 hours a day, 7 days a week. Do not use this form to report urgent issues that require immediate response.

WARNING: A sewer overflow or backup requires 
immediate emergency response. We cannot 
accept emergency reports online. Please call us 
immediately to report this issue at (916) 875-6730 
anytime, day or night. We will respond to your call 
within 2 hours.

OTHER POSSIBLE SIGNS OF SEWER TROUBLE: If you notice any of the following, please call us right away:

  • Overflow from a cleanout outdoors
  • Slow drains
  • Odors
  • Anything unusual with drainage pipes 
(sink, bathtub, toilet, etc.)

If you would like to send a message about a non-urgent matter, simply select another issue from the list above.

Thank you!

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For specific questions, please include your service address.

Locations

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Administrative Office

This is the main administrative and operations 
center, including the public counter for Development Resources.

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EchoWater Resource Recovery Facility

The EchoWater Facility is open to the public on dates when we offer public tours.

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