Report a Sewer Problem
Emergency Dispatch For Sewer Problems
Call us first if you’re experiencing a sewer problem, including a slow drain, backup, or odors you believe may be coming from the sewer system. Our crews are available 24/7 to help our customers and respond to concerns.
As a SacSewer customer, you receive 24/7 service in the event of a sewer problem. This is part of the monthly sewer rate you pay. When you call us—day, night, weekend, or holiday—our goal is to be there within two hours to check our portion of the sewer pipe.
Our maintenance crews will inspect the problem, and if it’s in our portion of the pipe, we will repair it at no cost to you. If the problem is in the privately owned portion of the pipe, we’ll help you figure out the next steps.
Contact Us
This form is for non-urgent questions. Our team will get back to you as soon as possible.
For sewer emergencies, odors, or to report a safety hazard, please call us immediately at (916) 875-6730. We are available 24 hours a day, 7 days a week. Do not use this form to report urgent issues that require immediate response.
WARNING: A sewer overflow or backup requires immediate emergency response. We cannot accept emergency reports online. Please call us immediately to report this issue at (916) 875-6730 anytime, day or night. We will respond to your call within 2 hours.
OTHER POSSIBLE SIGNS OF SEWER TROUBLE: If you notice any of the following, please call us right away:
- Overflow from a cleanout outdoors
- Slow drains
- Odors
- Anything unusual with drainage pipes (sink, bathtub, toilet, etc.)
If you would like to send a message about a non-urgent matter, simply select another issue from the list above.
Thank you!
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